Junior User Researcher

The opportunity:

We’re looking for someone who is passionate about user-centred design and its ability to make a difference in people’s lives. Working in a new team/company/arm of a well-established and well-funded organisation, you’ll be working on a digital transformation project for a Government Agency. The role requires a User Researcher to ensure that the development of new applications and platforms are user-centric, focusing on the end customer and their needs. You will be supported by the Head of User Experience.

Rate: £30,000-35,000 

The role:

This is a permanent role working directly under the Head of User Experience. Duties to be performed:

  • Participate and support agile ceremonies like daily stand ups, spring planning and retrospectives
  • Participate and support in planning, scheduling and conducting usability tests, expert evaluations and in-depth interviews.
  • Review existing user research and business analysis previously conducted to identify user needs
  • Participate and support in analysing feedback to draw out key findings and outcomes to present back to the team
  • Create user journey maps, service maps and personas as needed, from qualitative research with users
  • Experience creating site maps and wireframes a plus
  • Experience creating paper prototypes through to high fidelity prototypes and know when to create the right one for the need
  • Working flexibly as part of a team, adapting to changing priorities and workloads.

You will need:

  • A degree in / or experience of psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related subjects.
  • Understanding of and experience in user research methodologies
  • Understanding of / or experience in researching diverse audiences to create accessible digital services
  • Understanding of user-centred service design and delivery
  • Understanding of user-centred design methodology and principles
  • Attention to detail, good writing and communication skills, pro-active attitude, willingness to learn from both positive and improvement feedback
  • To be comfortable working in wide range of design tools: Adobe, Sketch, Axure, Microsoft, InVision, etc.
  • To be comfortable working with development teams, other designers, business analysts, and marketers.
  • Be willing to learn, adapt and grow in your role

This is a fantastic opportunity to drive a project directly from research conducted by you. With support from the Head of UX you will learn on the job, while helping to shape the future roles of other junior – mid level user experience designers.


We understand work is a major part of our lives and we want our colleagues to enjoy their time with us. As one of Gallup’s Great Global Workplaces award winners, we know what really matters: development, flexibility, recognition, and purpose. And that’s just what we offer.

We offer different benefits to suit all life stages including flexible work options, paid parental leave and support for parents, study leave, health and wellbeing initiatives, and volunteering days. Talent also awards all employees with 10% of their basic salary as an allowance to contribute to a suite of benefits on offer. As part of the 10% there is mandatory participation into the group income protection and death in service scheme, which equates to approximately 1.5% of your allowance. However, the remaining benefits are optional; we believe you need flexibility to make the right choices for you.

  • Pension contributions
  • Private healthcare & dental
  • Subsidised gym membership
  • Confidential wellbeing support
  • And more!

Download the full benefits brochure


Talent offers a range of health and wellbeing initiatives to care for both your body and mind. From subsidised gym memberships and discounts on healthy groceries to free access to mindfulness apps and programmes, we want you to have all the tools you need to feel your best.

In a post-pandemic world, mental health support is more necessary than ever. Workplace stress, absenteeism, presenteeism and staff turnover are now costing UK businesses £42 million per year, and an increasing number of employees struggle to remain motivated and engaged. That is why Talent also provides a confidential mental health support service: if you’re ever struggling and need someone to listen, you’ll receive the professional support and advice you need to help you cope. If it helps you, it helps us.

Why work at Talent?

  • Enjoy a healthy work-life balance with flexible hours and remote working
  • Be part of a business that puts your mental and physical wellbeing first
  • Give back to the wider community through our charity foundation and our annual Talent Day
  • Choose which perks and benefits matter to you, and leave the rest out
  • Join other top performers on our yearly incentive trip, from Las Vegas to Monaco

Apply below